Assistance with fund recovery through legal procedures

Confidential support. No upfront fees. Initial consultation at no cost

Request a free consultation

By pressing the button, you acknowledge and agree to the privacy policies

OUR COLLABORATION

  • Regulators

    Regulators

  • Payment systems

    Payment systems
Explore available options for your case Make a free consultation request
Marc Avenel, Director

Marc Avenel

Director

“Thank you for reaching out. If you would like to better understand your situation and explore potential recovery options, our team is available to review your case and provide professional guidance. You may contact us at any time that is convenient for you.”

Who we are?

  • More than

    €7 000 000

    Over the years, we have assisted clients in navigating recovery procedures related to disputed transactions

  • More than

    8000 clients

    Each case is reviewed individually, based on its specific circumstances and applicable legal frameworks

  • Commission

    less than 2.5%

    The amount you lost determines the cost

THE REFUND PROCEDURE

  • A structured and compliant approach

    After reviewing your request, relevant information may be prepared for submission to appropriate financial institutions or regulatory bodies, where applicable. We assess all available legal and procedural options in accordance with current regulations

  • Round-the-clock assistance

    You can reach us by phone, email, or commonly used messaging platforms such as Telegram, WhatsApp, Facebook Messenger, and Viber. For faster assistance, we recommend submitting a consultation request

  • Observance of applicable rules

    We closely monitor legislative updates and procedural changes related to Visa and Mastercard dispute processes. This allows us to provide informed and up-to-date guidance

  • Chargeback rules

    We operate strictly within legal and procedural requirements. Our process is transparent, and we provide clear explanations of each step involved

In THIS CASE, Jelmox WILL HELP

A trading or payment platform stopped operating or became inaccessible
Additional fees were requested, but withdrawals were not processed
The service provider stopped responding to communication.
We have just looked at a small portion of cases where Jelmox helps you get your money back

IN THESE CASES Jelmox WILL NOT HELP

Funds were transferred directly in cash or person-to-person
The transaction occurred more than five years ago
The total disputed amount is below €1,000

Request a free consultation!

When a complaint is submitted, the payment system transfers it to the acquiring bank for review. Depending on the circumstances, the bank may provide additional clarification. In some cases, certain transactions may not qualify for reimbursement — for example, non-refundable airline tickets

If your potential loss exceeds €1,000, our team can review your case and explain available recovery options